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Corporate Culture


At CSI Support & Development it is our goal to recruit competent, courteous and compassionate employees and encourage them to embrace and protect our unique cooperative system. We foster a family atmosphere in which everyone has the opportunity to contribute and grow both personally and professionally. CSI staff partners with members to provide the best cooperatively managed senior housing possible.

Current Job Opportunities

Title: Service Coordinator This email address is being protected from spambots. You need JavaScript enabled to view it.
State: Michigan
Description: The Service Coordinator will be responsible for overseeing and providing service coordination and case management for members in CSI Support & Development co-ops. The Service Coordinator's responsibility is to empower the member to age in place and enhance the ability for members to remain living independently in the co-op.
  • Assist and educate members and families of the services which may be necessary to maintain an independent lifestyle
  • Educates members, families and staff on available community resources
  • Assists members in building informal support networks among themselves and with family members and friends in their community
  • Acts as a liaison between community agencies, services providers and residents
  • Encourages members to be proactive in meeting their social, psychological and physical needs
  • Facilities meeting of needs when necessary, but avoids the creation of unhealthy dependence
  • Uses the least restrictive intervention necessary to alleviate a problem situation
  • Works collaboratively with the members, Council, co-op liaison and other committees of the co-op
  • Completes psychosocial assessments for members on a voluntary basis to help identify member's needs
  • Establishes relationships with local service providers who are currently providing or could provide services to members, and monitors the quality and effectiveness of their service delivery
  • Plans and implements educational and group programs
  • Participates in regular training and evaluation of program outcomes
  • Maintains a directory of community services and makes it available to members, families and management
  • Maintains individual files on members and documents contact with members, providers and families/friends
  • Completes reports and provides copies to appropriate parties in an accurate and timely manner
Job Qualifications:
  • Bachelor's degree in social work or related subject
  • 1-2+ years of experience preferred working with older adults in a community-based setting required
  • Must have knowledge of senior community and area resources
  • Good oral, and computer skills required; must be proficient in Microsoft Office Products
  • Ability to work independently
Working Conditions:
  • Ability to work with challenging clients
  • Must access apartments in various conditions on a regular basis
  • Standard work hours
Physical Requirements:
  • Must be able to lift up to 20 pounds
  • Ability to sit for extended periods of time
  • Frequent use of the keyboard and phone
Location: MI Tri-County Area
Salary/Benefits: Competitive compensation, superior benefits package including health, dental and optical coverage, 401(k), paid time off, etc.
To Apply: Please send resume to This email address is being protected from spambots. You need JavaScript enabled to view it..

Title: Certification Occupancy Specialist This email address is being protected from spambots. You need JavaScript enabled to view it.
State: Maryland
Description: We have an exciting opportunity for a personable, highly detailed and organized person to join our team as a Certified Occupancy Specialist.
  • Exemplify the Core Values of Respect, Integrity, Cooperation, Excellence, Education and Volunteerism.
  • Complete financial certification following the specific program requirements in a timely manner.
  • Work in partnership with the Co-op liaison and Co-op leasing committee to ensure maximum occupancy
  • Maintain applicant and member files current and up to date
  • Complete administrative office duties
  • Deposit rent checks daily
  • Contribute to team efforts by assisting where needed
  • Provide excellent customer service
  • Maintain regular and consistent attendance and punctuality
  • Other duties as assigned from time to time
  • Possess excellent math skills
  • Be detail oriented, organized and able to produce timely and accurate documents
  • Demonstrate respect, passion and commitment to working with seniors
  • Ability to write effective business correspondence
  • Strong communication and organization skills
  • Certified Occupancy Specialist experience desirable but not required
  • Ability to lift and transport various materials weighing up to 30 lbs.
  • Able to work on multiple projects simultaneously
  • Excellent written and verbal communication
  • Strong information technology skills in Microsoft Word and Excel; knowledge of Access or YARDI a plus, but not required
  • Knowledge of fair housing rules and regulations
Education and Experience: Preferably, a college degree or at least 4 years of experience with affordable housing leasing and re-certification processes and compliance with affordable housing programs.
  • Competitive Compensation
  • Benefit package includes Health, Dental, Optical, Life, 401(k)
Notes: This position is located in Baltimore, MD. Please send resumes to This email address is being protected from spambots. You need JavaScript enabled to view it..

Title: Certification Clerk This email address is being protected from spambots. You need JavaScript enabled to view it.
State: Massachusetts
Description: When you join our team as a Certification Clerk you will guide our applicants through the income certification process and our resident members through the annual income recertification process to ensure the appropriate rent amount is collected. Your excellent math skills and passion to help seniors will help guide our resident members through the process. Your role is vital to managing vacancy levels.
  • Excellent math skills
  • Respect, passion and commitment for working with seniors
  • Certified Occupancy Specialist experience desirable but not required
  • Strong communication and organization skills
  • Positive attitude
  • Detail oriented
  • Must be able to lift and transport various materials weighing up to 30 lbs.
  • Must pass all sections of the Certified Professional of Occupancy (CPO) certification exam
  • Competitive Compensation
  • Benefit package includes Health, Dental, Optical, Life, 401(k)
Notes: Please send resumes to This email address is being protected from spambots. You need JavaScript enabled to view it..

Title: Maintenance Technician This email address is being protected from spambots. You need JavaScript enabled to view it.
State: Michigan
Description: The Maintenance Technician is responsible to complete all general work orders related to resident units, common areas and exterior maintenance. They will also perform all preventative maintenance schedules and work occasionally with nearby sister buildings to help with occasional emergencies. On-call duties are a requirement for the positions.
  • Perform work order requests efficiently and timely
  • Complete all inspections and repairs correctly and on schedule
  • Maintain maintenance room, keeping inventory of equipment and supplies
  • Be conscious of the physical condition of the property and immediately correct unsafe conditions
  • Maintain accurate records regarding preventative maintenance, service requests (received and completed), expenditures, apartment make-ready status and work in progress etc.
  • Participate in the on-call rotation to ensure 24-hour; emergency maintenance service and response.
  • Support the co-ops in resident retention by performing duties with excellence
  • Maintain the curb appeal of the community by; picking up the grounds, removing snow and salting slippery surfaces, working on the landscaping and common area needs
  • Previous experience in plumbing, electrical, HVAC, carpentry and locks
  • High, mid/low rise apartment property maintenance experience preferred
  • Valid, clean driver’s license and proof of insurance required for on-call duty
  • HVAC and or boiler certifications preferred
  • Boiler/Chiller experience preferred
  • Customer service skills and the ability to develop a good working rapport with staff and residents
  • Ability to complete tasks efficiently and timely
  • Accuracy and attention to detail with the ability to handle multiple priorities
  • Availability on an as-needed basis for after hours and on-call emergency services
  • Good written and verbal communication skills
  • Must have own basic tools - others will be provided
Licenses and certifications:
  • HVAC certification preferred
  • Clean driving record with valid driver’s license and auto insurance required for on call-rotation
Salary/Benefits: CSI Support & Development offers a competitive wage with an outstanding benefits package. Applicants are subject to background/criminal check.
Notes: Maintenance positions are in Wyandotte and Warren, MI. Send resumes to This email address is being protected from spambots. You need JavaScript enabled to view it. or fax to 586-751-3069.

CSI is an equal opportunity employer and is committed to a policy of equal employment opportunities for all persons. We thank all who express interest in available opportunities with CSI; however only individuals selected for an interview will be contacted.

What it's like to work at CSI

Marla Robbins “Working at CSI is nothing short of amazing! Within my two years of becoming a part of such a family oriented company that’s known for excellence in its values, integrity, leadership and service, I’ve felt honored to contribute in service to our seniors. I’ve enjoyed celebrating every holiday just like being with family, as well as each other and our members. Best of all, being a part of the day to day operations of assisting someone’s mother, father, grandparent or friend… and hearing their gratitude of appreciation is rewarding in itself. I’m definitely looking forward to the future and growing with my CSI family.”

— Marla Robbins, Leasing Specialist, 2 years with CSI

Ann Sackrison “CSI Support & Development has a meaningful mission. I started here in 1997 and I have always been very proud to work for the Co-op. I believe that what our volunteers and staff accomplish together as an organization enriches the lives of the seniors who live in our co-ops. Because of CSI’s strong values and the warm people that I work with, I find my work exceptionally rewarding.”

— Anne Sackrison, National Operations Manager, 20 years with CSI

Isa Woods “On March 19, 2001 I was blessed to begin working for an organization that values its employees as much as it values the people it serves. Today, I’m grateful that I can honestly say, 'I love my job.' Thank you, CSI, for giving me a chance and fostering the environment to help me develop into a valued employee.”

— Isa Woods, Co-op Liaison, 16 years with CSI

Jackie Somers “CSI is a dynamic company with multiple facets that make it a rewarding place to work for. At the heart of CSI, you will find a strong team of diverse individuals who specialize in different talents and who truly understand the importance of being team-oriented and driven for a better cause outside of themselves. This focus can be accredited to absorbing energy from all of the amazing volunteers that you will find at each of our co-ops. It is truly gratifying to work for a company where you wake up and want to go to work, enjoy the people who surround you and are afforded the opportunity to make a difference all at the same time.”

— Jackie Pease, Facilities Coordinator, 3 years with CSI

Image of CSI Coop employee, Marguerite D’Angelo “You asked why I love working at CSI. There are a lot of reasons that this company has kept my loyalty for 24 years. The ideal of people working together to help each other appeals to me greatly. Society works best when people feel connected to one another and CSI makes that happen at a time when many seniors are on their own as their families are out living their own lives. The bonding between members and staff is incredibly uplifting. The members have so much experience to share and are willing to do so. The stories that they share of their strength and endurance inspire me.

I appreciate working for an organization with ethics. I have never been asked to do anything that would compromise my own principles. I don’t know how many other organizations can say they’ve never maneuvered a waiting list, or never ‘stuck it’ to a contractor, or never saved money for the organization at the expense of its employees.

I love to come to work each day because of the people within our office. I feel connected to each one that same way I do with cousins. We are a family. We spend a lot of time together and work so well together. Most importantly we have fun. No matter how crazy busy we become, we still find humor to get through it effortlessly.”

— Marguerite D’Angelo, Regional Manager, 29 years with CSI

Ann Sackrison “CSI is a wonderful blend of a team and family. We are proud of our deep heritage and dedicated to protecting and promoting our identity as a member focused Co-operative. While firmly rooted in our history, we are not intransigent when it comes to accepting new ideas and techniques that are in line with our principles. CSI may have celebrated 70 years in 2015 but our best years are yet to come. Excited, motivated, thinkers are encouraged to shape that future and here each person who so desires has a chance to put their fingerprints on that legacy.”

— Gary Teal, Network Manager, 12 years with CSI

The staff around the sign

Articles by the folks at CSI

Co-op Culture category: Corporate Culture

By Brandon Moss

What is it that makes a co-op vibrant with energy, enthusiasm and the feeling of home? What makes others struggle with conflict, frustration and discouraged volunteers? The difference is likely its culture.


Talk the Co-op Talk category: Corporate Culture

By Marguerite D’Angelo

Tenants, occupants, residents, members...There are so many words used interchangeably to describe people who live in the CSI family of co-ops, but in reality only one word is accurate: MEMBERS. We lost something valuable yet intangible when we changed the name from the membership committee to the leasing committee. Now, the only constant reminder of membership in the co-op comes about when people go to meetings. There are no longer signs mentioning the membership committee and there is no longer talk about going to the membership meeting or the joint membership meeting or the membership committee appreciation lunch. As CSI staff, we need to do everything we can to talk the co-op talk so that more members will want to walk the co-op walk.


Management Conference 2011 Best Practices category: Corporate Culture

By Nancy Evans

Now that our management conferences are over for another year, I have time to reflect on the similarities and differences from region to region. The management conference is the longest and most comprehensive training program we hold for our members. It is 2-1/2 days of workshops, food, drop-in sessions, food, fun, food, fellowship…and did I mention food? Of course, the food is necessary to keep us going since we all start our days with an early breakfast with members and don’t stop until we leave them to drop into bed at night. Management conferences are always exhausting and exhilarating at the same time; exhausting because we don’t stop working until it is over and exhilarating because we get to spend our time with our most active and involved members. They encourage us to outdo ourselves, applaud our efforts and challenge us to continually improve our programs.


CSI Awarded Nearly $18 Million for Two New Co-ops category: Corporate Culture

By Cheryl Ross & Diane Smith

Most of the co-ops in CSI’s portfolio were constructed using the Section 202 program from the US Department of Housing and Urban Development. In the past few years, there has been a significant reduction in the federal HUD budget that has resulted in a lower number of new Section 202 units being built nationwide. As a result, funding for new Section 202 awards has become extremely competitive. Fiscal Year 2010 and 2011 funding was combined this past year and applications for new developments were due this past June.

The CSI development team put together three excellent applications in Maryland, Massachusetts and Michigan. Last month, we were notified that our projects in Maryland and Michigan were awarded. Our Massachusetts development team created an extremely strong application, but unfortunately was not funded.


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communityCSI is proud to be recognized with the Communities of Quality Corporate Partner designation. The designation was created specifically to honor management companies that successfully maintain a significant portion of their properties to the high standards of the COQ National Recognition program Learn more

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