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Corporate Culture

 

At CSI Support & Development it is our goal to recruit competent, courteous and compassionate employees and encourage them to embrace and protect our unique cooperative system. We foster a family atmosphere in which everyone has the opportunity to contribute and grow both personally and professionally. CSI staff partners with members to provide the best cooperatively managed senior housing possible.

Current Job Opportunities

Title: Bi-Lingual Service Coordinator (Fluent in Mandarin or Arabic) This email address is being protected from spambots. You need JavaScript enabled to view it.
State: Michigan
Description: The Service Coordinator will be responsible for overseeing and providing service coordination and case management for members in CSI Support & Development co-ops. The Service Coordinator's responsibility is to empower the member to age in place and enhance the ability for members to remain living independently in the co-op.
Job Duties:
  • Assist and educate members and families of the services which may be necessary to maintain an independent lifestyle;
  • Educates members, families and staff on available community resources;
  • Assists members in building informal support networks among themselves and with family members and friends in their community;
  • Acts as a liaison between community agencies, services providers and residents;
  • Encourages members to be proactive in meeting their social, psychological and physical needs:
  • Facilities meeting of needs when necessary, but avoids the creation of unhealthy dependence;
  • Uses the least restrictive intervention necessary to alleviate a problem situation;
  • Works collaboratively with the members, Council, co-op liaison and other committees of the co-op
  • Completes psychosocial assessments for members on a voluntary basis to help identify member's needs;
  • Establishes relationships with local service providers who are currently providing or could provide services to members, and monitors the quality and effectiveness of their service delivery;
  • Plans and implements educational and group programs;
  • Participates in regular training and evaluation of program outcomes;
  • Maintains a directory of community services and makes it available to members, families and management;
  • Maintains individual files on members and documents contact with members, providers and families/friends;
  • Completes reports and provides copies to appropriate parties in an accurate and timely manner
Job Qualifications:
  • Must be fluent in Mandarin or Arabic
  • Must have knowledge of senior community and area resources
  • Good oral, and computer skills required; must be proficient in Microsoft Office Products
  • Ability to work independently
Working Conditions:
  • Ability to work with challenging clients
  • Must access apartments in various conditions on a regular basis
  • Standard work hours
Physical Requirements:
  • Must be able to lift 20 or more pounds
  • Ability to sit for extended periods of time
  • Frequent use of the keyboard and phone
Salary/Benefits:
  • Competitive Compensation
  • Benefit package includes Health, Dental, Optical, Life, 401(k)
Notes: This position is located in the Metro Detroit area, Michigan. Send resumes to This email address is being protected from spambots. You need JavaScript enabled to view it. of fax to 586-751-3069.

Title: Bi-Lingual Service Coordinator (Fluent in Spanish) This email address is being protected from spambots. You need JavaScript enabled to view it.
State: Massachusetts
Description: The Service Coordinator will be responsible for overseeing and providing service coordination and case management for members in CSI Support & Development co-ops. The Service Coordinator's responsibility is to empower the member to age in place and enhance the ability for members to remain living independently in the co-op.
Job Duties:
  • Assist and educate members and families of the services which may be necessary to maintain an independent lifestyle;
  • Educates members, families and staff on available community resources;
  • Assists members in building informal support networks among themselves and with family members and friends in their community;
  • Acts as a liaison between community agencies, services providers and residents;
  • Encourages members to be proactive in meeting their social, psychological and physical needs:
  • Facilities meeting of needs when necessary, but avoids the creation of unhealthy dependence;
  • Uses the least restrictive intervention necessary to alleviate a problem situation;
  • Works collaboratively with the members, Council, co-op liaison and other committees of the co-op
  • Completes psychosocial assessments for members on a voluntary basis to help identify member's needs;
  • Establishes relationships with local service providers who are currently providing or could provide services to members, and monitors the quality and effectiveness of their service delivery;
  • Plans and implements educational and group programs;
  • Participates in regular training and evaluation of program outcomes;
  • Maintains a directory of community services and makes it available to members, families and management;
  • Maintains individual files on members and documents contact with members, providers and families/friends;
  • Completes reports and provides copies to appropriate parties in an accurate and timely manner
Job Qualifications:
  • Must be fluent in Spanish
  • Must have knowledge of senior community and area resources
  • Good oral, and computer skills required; must be proficient in Microsoft Office Products
  • Ability to work independently
Working Conditions:
  • Ability to work with challenging clients
  • Must access apartments in various conditions on a regular basis
  • Standard work hours
Physical Requirements:
  • Must be able to lift 20 or more pounds
  • Ability to sit for extended periods of time
  • Frequent use of the keyboard and phone
Salary/Benefits:
  • Competitive Compensation
  • Benefit package includes Health, Dental, Optical, Life, 401(k)
Notes: This position is located in Massachusetts. This email address is being protected from spambots. You need JavaScript enabled to view it. of fax to 586-751-3069.

Title: Receptionist This email address is being protected from spambots. You need JavaScript enabled to view it.
State: Michigan
Description: Answer inquiries and provide information to the general public, members, visitors, and other interested parties. Answering and directing incoming calls from the main number. Maintaining supply, copier and mail rooms.
Job Duties:
  • Maintain a professional appearance and demeanor at all times while at the front desk. Must be able to communicate respectfully with all visitors to the office.
  • Operate telephone switchboard to answer, screen, or forward calls, providing general information in a timely, friendly and professional manner.
  • Greet persons entering the office in a professional manner, determine nature and purpose of visit, notify employee being visited and direct them to their specific destination.
  • Defuse complaints of guests coming into the lobby in a calm and respectful manner.
  • Ensure that all visitors sign the guest book and are given a visitor tag.
  • Working knowledge of Microsoft Office Suite, including Outlook.
  • Maintain schedule for conference rooms on electronic calendar (Outlook).
  • Perform administrative support tasks, such as proofreading, typing, etc.
  • File and maintain records.
  • Provide general information about CSI to visitors, referring specific questions regarding housing qualifications to the waitlist office.
  • Collect, sort, distribute, or prepare mail, and courier deliveries.
  • Ensure weekly mailings to out of state regional offices and co-ops are mailed per the schedule.
  • Attach a copy of receipt to rent checks brought into the office for Royal Oak Manor (additional co-ops to follow).
  • Keep lobby, mail room, storage room and copier room neat and organized.
  • Check postage machine; add postage to meter as soon as it notifies of low funds.
  • Maintain postage machine; ensuring tape and ink are at sufficient levels at all times.
  • Date stamp the envelopes of all rent checks that come in the mail.
  • Shred all paper in the company bin. Make sure the bag is emptied as needed.
  • Fill printer, fax machine and copier (main bin only) with paper at the end of the day.
  • Order supplies for office staff.
  • Maintain supplies for all copy machines and general supplies for office.
  • Clear minor jams, change cartridges, etc. in copier.
  • Make service calls for copiers and postage machine when necessary.
  • When needed, assist other departments with projects.
Skills:
  • Speaking—Talking to others to convey information effectively.
  • Active Listening—Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Service Orientation—Actively looking for ways to help people.
  • Reading Comprehension—Understanding written sentences and paragraphs in work-related documents.
  • Coordination—Adjusting actions in relation to others’ actions.
  • Social Perceptiveness—Being aware of others’ reactions and understanding why they react as they do.
  • Critical Thinking—Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Time Management—Managing one’s own time.
  • Ability to lift/push up to 25lbs.
Knowledge
  • Customer and Personal Service—Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Clerical—Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
  • English Language—Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Attributes:
  • Oral Expression—The ability to communicate information and ideas in speaking so others will understand.
  • Oral Comprehension—The ability to listen and understand information and ideas presented through spoken words and sentences.
  • Speech Clarity—The ability to speak clearly so others can understand you over the phone.
  • Written Comprehension—The ability to read and understand information and ideas presented in writing.
  • Deductive Reasoning—The ability to apply general rules to specific problems to produce answers that make sense.
  • Problem Sensitivity—The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Experience/Education:
  • High school diploma (or GED or High School Equivalence Certificate)
Salary/Benefits:
  • Competitive Compensation
  • Benefit package includes Health, Dental, Optical, Life, 401(k)
Notes: This position is located in Michigan. This email address is being protected from spambots. You need JavaScript enabled to view it. of fax to 586-751-3069.

Title: Leasing Specialist This email address is being protected from spambots. You need JavaScript enabled to view it.
State: Michigan
Description: This position is in Kalamazoo, MI and the position is responsible for: ensuring a professional leasing atmosphere, maintaining occupancy levels; complying with HUD requirements; assisting with member retention and performing general office duties.
Requirements:
  • Excellent math skills
  • Excellent verbal and written communication skills
  • Ability to multi-task
  • Excellent organizational skills with attention to detail
  • Excellent Microsoft Office skills (Word, Excel, Outlook)
  • Patience, respect and an ability to communicate with seniors
  • Positive attitude and a team player
  • Passion for helping people
  • Ability to take direction
  • Valid driver’s license and ability to attend occasional meetings in Metro-Detroit
  • Knowledge/experience with HUD/Section 8 housing preferred
  • Yardi or similar software experience preferred
Salary/Benefits:
  • Competitive Compensation
  • Benefit package includes Health, Dental, Optical, Life, 401(k)
Notes: This position is located in Kalamazoo, Michigan. This email address is being protected from spambots. You need JavaScript enabled to view it. of fax to 586-751-3069.

Title: Assistant Property Manager - Jr. Liaison This email address is being protected from spambots. You need JavaScript enabled to view it.
State: Michigan
Description: When you join our team as a Jr. Liaison you work with and support our volunteer members. You will help ensure they have a rewarding volunteer experience by helping to educate them on HUD, Fair Housing laws and CSI procedures and working with staff and committees to manage vacancies. Your role is vital to our success. Your talent and passion will help guide our members.
Requirements: Our liaison staff comes from a variety of backgrounds. Although housing industry experience is a plus, we will consider candidates from diverse industries. Here’s what will help you kick off your career with CSI:
  • A Bachelors’ degree
  • Respect, passion and commitment for working with seniors
  • Property management experience desirable but not required
  • Strong communication and organization skills
  • Outgoing personality with ability to establish relationships and leading others
  • Positive attitude
  • Must be able to lift and transport various materials weighing up to 30 lbs.
  • Desire an opportunity to advance to liaison and senior liaison positions
  • Must have reliable transportation, a valid driver’s license and insurance
Location: Warren, MI
Salary/Benefits: Competitive compensation, superior benefits package including health, dental and optical coverage, 401(k), paid time off, etc.
To Apply: Please send resume to This email address is being protected from spambots. You need JavaScript enabled to view it..

Title: Accounting Clerk This email address is being protected from spambots. You need JavaScript enabled to view it.
State: Michigan
Description: Full Time, Accounting Clerk position in fast paced environment
Qualifications:
  • Accounts Payable, Accounts Receivable experience preferred
  • Payroll experience a plus
  • Excellent accounting, math, computer and communication skills
  • Self motivated individual and a great team member
  • Ability to work well under pressure
  • Capable of meeting deadlines
  • Work overtime when required.
Salary/Benefits:
  • Competitive Compensation
  • Benefit package includes Health, Dental, Optical, Life, 401(k)
Notes: This position is located in Warren, Michigan. Send resumes to This email address is being protected from spambots. You need JavaScript enabled to view it. of fax to 586-751-3069.

CSI is an equal opportunity employer and is committed to a policy of equal employment opportunities for all persons. We thank all who express interest in available opportunities with CSI; however only individuals selected for an interview will be contacted.

What it's like to work at CSI

Ann Sackrison“CSI Support & Development has a meaningful mission. I started here in 1997 and I have always been very proud to work for the Co-op. I believe that what our volunteers and staff accomplish together as an organization enriches the lives of the seniors who live in our co-ops. Because of CSI’s strong values and the warm people that I work with, I find my work exceptionally rewarding.”

— Anne Sackrison, National Operations Manager, 19 years with CSI


"Looking back over the six and a half years I have been employed with CSI many memories, challenges and accomplishments come to mind. As the Liaison for three co-ops in the desert of the California region, I have be given a huge responsibility and opportunity to share in the lives of seniors who give of their hearts to volunteer and care for the place they call home.

CSI had a dream and over the years continues to make available a wonderful atmosphere for those who are in the retirement stage of life.

For me, I am amazed at the strong foundation and cooperation that CSI gives to staff and members alike. In this day and age it is imperative to have a job in order to maintain daily responsibilities. The best part of CSI is this in not just a job, or a career to pay bills and survive, it is a true experience that makes me proud to be a small part of a huge and successful dream come true."

— Karen Archer, Co-op Liaison, 7 years with CSI


"On March 19, 2001 I was blessed to begin working for an organization that values its employees as much as it values the people it serves. Today, I’m grateful that I can honestly say, 'I love my job.' Thank you, CSI, for giving me a chance and fostering the environment to help me develop into a valued employee."

— Isa Woods, Co-op Liaison, 15 years with CSI


"CSI is a dynamic company with multiple facets that make it a rewarding place to work for. At the heart of CSI, you will find a strong team of diverse individuals who specialize in different talents and who truly understand the importance of being team-oriented and driven for a better cause outside of themselves. This focus can be accredited to absorbing energy from all of the amazing volunteers that you will find at each of our co-ops. It is truly gratifying to work for a company where you wake up and want to go to work, enjoy the people who surround you and are afforded the opportunity to make a difference all at the same time."

— Jackie Pease, Facilities Coordinator, 2 years with CSI


Image of CSI Coop employee, Marguerite D’Angelo "You asked why I love working at CSI. There are a lot of reasons that this company has kept my loyalty for 24 years. The ideal of people working together to help each other appeals to me greatly. Society works best when people feel connected to one another and CSI makes that happen at a time when many seniors are on their own as their families are out living their own lives. The bonding between members and staff is incredibly uplifting. The members have so much experience to share and are willing to do so. The stories that they share of their strength and endurance inspire me.

I appreciate working for an organization with ethics. I have never been asked to do anything that would compromise my own principles. I don’t know how many other organizations can say they’ve never maneuvered a waiting list, or never ‘stuck it’ to a contractor, or never saved money for the organization at the expense of its employees.

I love to come to work each day because of the people within our office. I feel connected to each one that same way I do with cousins. We are a family. We spend a lot of time together and work so well together. Most importantly we have fun. No matter how crazy busy we become, we still find humor to get through it effortlessly."

— Marguerite D’Angelo, Regional Manager, 28 years with CSI


Ann Sackrison"CSI is a wonderful blend of a team and family. We are proud of our deep heritage and dedicated to protecting and promoting our identity as a member focused Co-operative. While firmly rooted in our history, we are not intransigent when it comes to accepting new ideas and techniques that are in line with our principles. CSI may have celebrated 70 years in 2015 but our best years are yet to come. Excited, motivated, thinkers are encouraged to shape that future and here each person who so desires has a chance to put their fingerprints on that legacy."

— Gary Teal, Network Manager, 11 years with CSI


The staff around the sign

Articles by the folks at CSI

Co-op Culture category: Corporate Culture

By Brandon Moss

What is it that makes a co-op vibrant with energy, enthusiasm and the feeling of home? What makes others struggle with conflict, frustration and discouraged volunteers? The difference is likely its culture.

Read more...

Talk the Co-op Talk category: Corporate Culture

By Marguerite D’Angelo

Tenants, occupants, residents, members...There are so many words used interchangeably to describe people who live in the CSI family of co-ops, but in reality only one word is accurate: MEMBERS. We lost something valuable yet intangible when we changed the name from the membership committee to the leasing committee. Now, the only constant reminder of membership in the co-op comes about when people go to meetings. There are no longer signs mentioning the membership committee and there is no longer talk about going to the membership meeting or the joint membership meeting or the membership committee appreciation lunch. As CSI staff, we need to do everything we can to talk the co-op talk so that more members will want to walk the co-op walk.

Read more...

Management Conference Reflections from a California Liaison category: Corporate Culture

By Karen Archer

Reflecting back on Co-op Expedition: Treasure the Journey brings a smile to my face and a joy to my heart. What a great experience to be with Co-op members in California and Michigan this year. It was an honor for me to be able to present workshops for both regions. As much fun as I had preparing and presenting workshops, I learned far greater things from our members. Watching them interact with one another, sharing their passion and desire to make their Co-ops the best it can be gave me great joy.

Read more...

Management Conference 2011 Best Practices category: Corporate Culture

By Nancy Evans

Now that our management conferences are over for another year, I have time to reflect on the similarities and differences from region to region. The management conference is the longest and most comprehensive training program we hold for our members. It is 2-1/2 days of workshops, food, drop-in sessions, food, fun, food, fellowship…and did I mention food? Of course, the food is necessary to keep us going since we all start our days with an early breakfast with members and don’t stop until we leave them to drop into bed at night. Management conferences are always exhausting and exhilarating at the same time; exhausting because we don’t stop working until it is over and exhilarating because we get to spend our time with our most active and involved members. They encourage us to outdo ourselves, applaud our efforts and challenge us to continually improve our programs.

Read more...

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