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Online Payment Fee Changes category: Covid-19

TEMPORARY CHANGE FOR MEMBERS WITH ONLINE RENT PAYMENT FEE: *Online payments by electronic bank transfer, debit card, or credit card have a small fee per transaction. However, safety is our number one priority and due to the pandemic, we were able to get permission for all our regions to temporarily suspend the fee for online rent payments so that members can pay their rent without leaving their apartments. Normally, HUD would not allow this to be paid for out of the co-op’s operating budget. For the months of MAY, JUNE, and JULY 2020, your co-op will pay the fee for you to make your rent payment online.

To summarize your rent payment options:

1. Check or money order by mail.
2. Online: Contact your co-op accountant at 586-753-9002 to get your registration information. There is a small fee per transaction (*waived for residents/members for May-July 2020).
3. Walk-in Payment System (WIPS) at local participating stores. Contact your co-op accountant at 586-753-9002 to request your WIPS number and a list of participating stores near you. There is a small fee to use this service. This fee is NOT waived.

* Excluding Redwood Gardens (California)

Re: Pandemic Preparedness and Response Plan category: Covid-19

Staff and members: A question came up about the CSI Pandemic Preparedness and Response Plan and its expiration (originally set for tomorrow). We have extended the plan through April 30. Our original goals have not changed-- #1: Keep members and staff safe and #2: Do our part to flatten the curve and reduce the burden on healthcare facilities in the communities we live and work in. We will revisit new expiration date just before the end of this month. In the meantime, it is business as (the new) usual.

Required Face Masks category: Covid-19

Effective 4/10/2020, for the safety of our members, if you are not following CDC guidelines by wearing a face covering, you are not allowed on the property. All residents/members are expected to wear facial coverings outside of their apartments.

Not wearing a face covering or admitting anyone into the co-op who is not wearing a face covering is considered a lease violation.

Attn: Michigan Members category: Covid-19


Effective immediately through May 3, 2020:



  • Providing medical care
  • Supporting the activities of daily living (ex. eating, bathing, toilet use/continence, ambulation, transfer)
  • Exercising power of attorney or guardianship
  • Visiting someone in critical condition or hospice
  • Visiting under exigent circumstances
  • Performing governmental functions


Urgent Memo for Members 4/3/20 category: Covid-19

The health departments in our communities are so overloaded that they are not always able to tell us which of our co-ops have confirmed COVID-19 cases. We are not able to report when there is a positive case in the co-ops at this point. WE MUST ALL ASSUME THAT THE CORONAVIRUS IS IN ALL OF OUR CO-OPS.

Please refer to your local health department's website to see numbers of positive COVID-19 cases and deaths in your area. These numbers are deceivingly low because not everyone was tested. These numbers are increasing daily. The CDC and local health departments all expect an upsurge in COVID-19 cases and deaths this month.


Keeping Seniors Safe in the Pandemic category: Covid-19

Here's a link to a podcast interview featuring our Chief Operations Officer, Anne Sackrison.

CDC Guidance on Visitors category: Covid-19

The CDC says DO NOT VISIT retirement facilities except to provide critical assistance. California and Michigan have state executive stay-at-home orders. Maryland and Massachusetts have state executive stay-at-home advisories. We know it is hard to not see your loved ones during this crisis, but we need everyone's cooperation in order to keep our members safer. Please let your visitors know that until further notice, we hope everyone will follow the CDC guidelines and state orders/advisories. Only essential visitors should be entering the co-ops in all four of our regions. Essential visitors are those bringing food, prescriptions, and medical services to our members.

We know it is has been weeks since we've been able to see our loved ones, too. Hang in there, cooperators. Be safe and healthy.

Pandemic Preparedness and Response Plan category: Covid-19

Pandemic Preparedness Plan version for co-ops 3.17.20 (.pdf)
COVID-19 Memo to Members 3.20.20 (.pdf)
COVID-19 Memo to Members 3.23.20 (.pdf)

Safety is our #1 priority and CSI has developed a continuity of operations plan that we are implementing in response to the rising global threat of the Coronavirus (COVID-19) situation. We are closely monitoring developments with the Centers for Disease Control (CDC), the World Health Organization (WHO), and the state and local health departments in all of our co-op communities and offices. We will revise our plan as needed and keep you posted in a central location in your co-op, on our website, on our Facebook group , and on our Twitter account.

Effective immediately at all our sites until further notice:


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